In addition to our hospitality software packages, we offer full training, technical support, and installation services. Our 24/7 support means help is never far away.

 

Installation & Training

  • Pre-installation consulting, planning and parameterisation

  • Site audit of IT equipment and facilities if required

  • On-site installation

  • On-site or ‘classroom’ training options

  • Full or customised training options

  • Full training notes and practice examples provided

  • Training database always provided with each installation

  • Free of charge installation and configuration for Cloud hosted sites

Support

  • 24/7 on-call support

  • Real people based in Auckland, New Zealand

  • Cloud hosted option reduces call out time and cost

  • Remote access for hands-on problem resolving by technicians

  • Underpinned by full support management system, with full site details and site history

  • A choice of Support Level Agreements available